Skip to content

Customer Care

Returns & Refunds.

Because product classes differ significantly, return terms vary by category.

Sticker Packs

  • Unopened and unused sticker packs may be returned within [14 OR 30] days.
  • Customer is responsible for return shipping unless the order was incorrect or defective.

Printed Canvases

  • Standard, non-personalized printed canvases may be returned within [14 OR 30] days if unused and in original condition.
  • Return authorization is required.
  • Original shipping may be nonrefundable where permitted.
  • Return shipping may be deducted unless the product was damaged, defective, or incorrect.

Original and Hand-Painted Artwork

Original and hand-painted artwork is final sale because each piece is unique, except where it arrives damaged, defective, materially different from its listing, or where return rights are required by law.

Custom and Personalized Orders

Custom, commissioned, signed-to-order, personalized, and made-to-order items are final sale unless damaged, defective, incorrect, or otherwise required by law.

Limited Editions

A limited-edition return must include:

  • Artwork
  • Original packaging
  • Certificate of authenticity
  • Included accessories

Damaged, Defective, or Incorrect Items

  • Repair where appropriate
  • Replacement where available
  • Store credit only when the customer agrees
  • Refund when appropriate or legally required

Return Process

To start a return, please submit:

  • Order number
  • Email
  • Reason
  • Images when relevant

Return authorization is required. Do not mail products without authorization.

Refund Timing

Approved refunds are issued to the original payment method. Financial institutions may require additional time to display the credit.

Cancellations

  • Orders may be canceled before production or fulfillment begins.
  • Made-to-order and hand-painted orders cannot necessarily be canceled after work begins.
  • Commission cancellation terms are governed by the commission agreement.

Chargebacks

Please contact support before filing a chargeback so we have an opportunity to resolve the issue directly.

Contact Support

Last updated: [INSERT LAUNCH DATE]