Sticker Packs
- Unopened and unused sticker packs may be returned within [14 OR 30] days.
- Customer is responsible for return shipping unless the order was incorrect or defective.
Printed Canvases
- Standard, non-personalized printed canvases may be returned within [14 OR 30] days if unused and in original condition.
- Return authorization is required.
- Original shipping may be nonrefundable where permitted.
- Return shipping may be deducted unless the product was damaged, defective, or incorrect.
Original and Hand-Painted Artwork
Original and hand-painted artwork is final sale because each piece is unique, except where it arrives damaged, defective, materially different from its listing, or where return rights are required by law.
Custom and Personalized Orders
Custom, commissioned, signed-to-order, personalized, and made-to-order items are final sale unless damaged, defective, incorrect, or otherwise required by law.
Limited Editions
A limited-edition return must include:
- Artwork
- Original packaging
- Certificate of authenticity
- Included accessories
Damaged, Defective, or Incorrect Items
- Repair where appropriate
- Replacement where available
- Store credit only when the customer agrees
- Refund when appropriate or legally required
Return Process
To start a return, please submit:
- Order number
- Reason
- Images when relevant
Return authorization is required. Do not mail products without authorization.
Refund Timing
Approved refunds are issued to the original payment method. Financial institutions may require additional time to display the credit.
Cancellations
- Orders may be canceled before production or fulfillment begins.
- Made-to-order and hand-painted orders cannot necessarily be canceled after work begins.
- Commission cancellation terms are governed by the commission agreement.
Chargebacks
Please contact support before filing a chargeback so we have an opportunity to resolve the issue directly.
Contact Support
Last updated: [INSERT LAUNCH DATE]